At work, emotions show up! Money is personal. Time pressure is real. And when someone feels disrespected, confused, or powerless, they can react fast—whether it’s a customer at the teller line or a teammate behind the scenes. This isn’t about “winning” a conversation. It’s about staying steady, lowering the temperature, and moving the interaction forward—without disrespect, without escalation, and without taking it home with you. What “Triggered” Means? When I say someone is

3 practical de-escalation moves for couples who feel triggered in conflict.